Analysis of internal processes and procedures NCSC

SMART Integration announces signing the contract for the project “Improving the management at the National Council for Solving Complaints to specific skills related to successful implementation of Structural Instruments projects, based on streamlining the public procurement process”, SMIS code 48792. The project is financed by Administrative Capacity Development Operational Programme 2007 – 2013, the Priority Axis 1 “Support to the implementation and the coordination of structural instruments”, 1.1 “Improving decision-making process at political-administrative” operation “Support for the management and implementation of Structural Instruments” .

One of the activities of this project, implemented by SMART Integration and RAŢIU & RAŢIU Lawyers Society, refers to an analysis of internal processes and procedures, current (gender, external audit performance) in order to reflect organizational level and NCSC overall institutional performance, namely its capacity to achieve its mission and objectives.

The specific objective of this activity is an analysis of internal processes and procedures, current (gender, external audit performance) in order to reflect organizational and institutional performance level overall NCSC or its ability to achieve the mission and their targets. It is intended that this evaluation will contribute by analyzing objective, transparent and profound reality to work done in the NCSC, and by any recommendations to these findings, to improve the overall management of NCSC.

Expected outcomes of the activities are:

• Develop two interim reports which will contain preliminary analysis;
• Making a final report with conclusions of the entire analysis activities.

Contracting Authority: National Council for Solving Complaints

Implementation period:  April-August 2015